Delete your Fabu account
In the app
Open Fabu and go to Settings (providers) or Profile (clients) → Delete my account. Your account is deleted after 14 days. Until then you can sign in and cancel the deletion. Providers need to cancel any upcoming bookings first.
Without the app
Email chris@mokofomo.com from the email address on your account, or tell us the mobile number on your account. To make sure the request is really yours, we’ll send a one-time code to that mobile number or email and ask you to reply with it. We then delete the account the same way as the app does, and confirm by email.
What we delete
- Your name, mobile number, email address and Apple / Google sign-in, and every signed-in device.
- Saved addresses and your notification settings and devices.
- For providers: your listing and booking page, bank and PayID details, payment note, studio address, map location and service area, profile text and photos, and your calendar connection (Fabu’s events are removed from your calendar).
- The contact details and visit addresses you gave Fabu when booking online.
- The texts and emails we sent you are removed from our notification history.
What is kept
- Providers you booked with keep their own records of your past visits as business records, which the law may require. Their records are no longer connected to your account.
- Reviews you wrote stay on the provider’s profile, shown as “Former client”.
- Database backups are kept for up to 30 days, then overwritten.